Can I Use the Same Contact Information for More Than One Account?

No, each Donor Profile must be linked to a unique phone number and email address. They're used to access your account and keep it secure.

Skip to Section:
Why This Matters  |  Alternative Solutions  |  Helpful Tips

Why This Matters

Your contact information is used to securely log in to your Donor Profile, so it can only be connected to one account at a time. ☝🏽

  • 🔗 Navigating Your Donor Profile: A Beginner’s Guide ("Overview")
  • ⚠️ If you try to use a phone number or email address that is already associated with another Donor Profile, you may be prompted to merge the accounts, or you might not receive a verification code.

 


Alternative Solutions

  • 📞 If you’d like to create a separate Donor Profile for your business or a family member, you’re welcome to use an alternate phone number, such as their personal number, a business line, or a virtual number.
  • 📧 Only have one email address? You can easily set up a second one through any email provider, such as Gmail, Outlook, or Yahoo.

 


Helpful Tips

  • 📊 Each Donor Profile has its own contribution history, so keeping personal and business profiles separate can be helpful for tracking and reporting.
  • ⛔️ If you’re having trouble receiving a verification code, please check that the contact information you are using is not already tied to another Donor Profile. (🔗 Trouble Receiving Your Verification Code?)
Was this article helpful?
0 out of 0 found this helpful

Articles in this section