How Can I Find My Nonprofit's Address?
- The easiest way to find your nonprofit’s address is by visiting their website. You can usually find it on the Contact or About page. 💻
- If it’s not listed there, we recommend reaching out to the organization directly.
Why Does My Donation Show Up as “Cash” If I Used My Bank Account or Credit/Debit Card?
Donations made by ACH or credit/debit card are grouped under the category "Cash." This is because they are digital payments that can be processed and deposited like physical cash. You can think of it as “digital cash,” a quick and secure way to record your generosity. 💳
I Selected the Wrong Designation for My Gift. Can This Be Corrected?
Absolutely! We’ll make sure your gift goes exactly where you intended.
- 🛠️ You can update the designation for any future recurring gifts directly in your Donor Profile.
- ✅ For previous donations, including one-time gifts, our team can make the correction on the backend. Just contact our Support team or your nonprofit directly!
Why Was My Donation Declined?
Donations can be declined for a few different reasons, even if you have sufficient funds in your account. We can help check the decline error code, but usually your bank or card issuer will have the specific details you need to resolve the issue. 🏦
My Recurring Gift Was Declined. Can You Retry the Donation?
Unfortunately, we’re unable to retry the transaction once your scheduled recurring gift has failed to process. This is a built-in safety measure to help protect your account and avoid duplicate charges.
- 🗓️ Our system will automatically attempt your payment method again on your next scheduled date.
- 🔂 In the meantime, you can easily make a one-time donation to continue supporting your nonprofit by visiting their donation page.
Why Am I Seeing an “Insufficient Sharing Permissions” Error When Connecting to Plaid?
This usually happens because Plaid only allows the account signer to connect the bank account. Authorized users may not have full sharing permissions.
- 🔒 Authorized users may not have full sharing permissions. (Even with joint accounts, some banks list one person as the primary account holder, which can cause this error.)
- 🔑 Logging in with the primary account holder’s credentials typically resolves the issue, and our Support team is happy to help if you need guidance.